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Available everyday from 10:00hrs to 16:00hrs (SGT)

Help and FAQs

Pre Departure

  1. Where is the ferry terminal?

  2. How early do we need to get to the terminal?

  3. What is the check-in closing time?

  4. Is parking available at the terminal?

  5. Is the terminal and ferry accessible for wheelchair users?

Counter Related

  1. Where is the Sindo Ferry counter located?

  2. What's Sindo Ferry counter operating hours?

  3. What is the travel duration from Singapore to Batam/Tg.Pinang/ Tg.Balai?

  4. Is Singapore dollars accepted in Indonesia (Batam/Tg.Pinang/Tg.Balai)?

Ticketing & Reservation

  1. What is the price of your ferry ticket?

  2. Is there a child or infant ticket?

  3. Can we have a discount for group travel?

  4. I still cannot confirm my trip schedule, can I leave it OPEN status? What should I do?

  5. Do we need to book or could we just make reservations on-the-spot at Sindo Ferry counter?

  6. What are the available payment modes?

  7. Do I need to present my passport when purchasing ferry tickets at the Sindo Ferry counter?

  8. Can I collect my boarding pass in advance without presenting the travellers’ passports?

  9. I have trouble viewing your site and making an online reservation. Could you help please?

  10. Do we need to collect boarding pass from Sindo Ferry counter if we book online?

  11. Am I allowed to clear the immigration by showing the boarding pass on the mobile phone?

  12. I noticed a typing error (passport number or names) in my booking done at Sindo Ferry website. How do I amend it?

Promotions & Travel Requirements

  1. Could I enjoy NTUC discounts if I book online?

  2. Does the Senior citizen promo apply if I book online?

  3. My kid is below 12 years old, can he/she travel alone?

  4. Can I travel with my pets?

Insurance & Add Ons

  1. Are passengers insured onboard Sindo Ferry?

  2. Do you offer Travel insurance and where and how do I make a purchase?

  3. Why do I have to buy additional travel insurance, if my ferry ticket includes insurance coverage?

  4. I need to stay connected in Singapore/Indonesia. Where to get an internet/data sim card or internet router?

  5. Do we need an international passport to enter Singapore/Indonesia?

  6. Do we need a visa to enter Singapore/Indonesia?

Lost Tickets & Cancellation

  1. Can I get a refund if I cancel my bookings or tickets?

  2. If I can’t make it for my scheduled trip, may I transfer it to another date/time?

  3. Can lost tickets be replaced?

  4. Can expired tickets be extended?

  5. Can I get a replacement boarding pass if I misplaced it?

Baggage Requirements

  1. Do I need to check in our luggage?

  2. Where do I check in my luggage?

  3. Can I check in bikes, golf bags, or oversize items?

  4. Any charges for check in luggage? Are there size and weight restrictions for luggage?

  5. What if my luggage is damaged during the transit, what should I do?

  6. Who is responsible for handling my luggage?

  7. Are there food and drinks served onboard the ferry?

  8. I need some privacy onboard the ferry - could we book a private room please?

  9. Do your ferries provide WIFI connection?

Special Assistance & Information

  1. Is it safe to travel during my pregnancy?

  2. I or my kids get sea sick easily. What should I do?

  3. Is it safe to take a ferry to Batam/Tg.Pinang/Tg.Balai?

  4. Will you accept passengers more than your maximum capacity (overbooked capacity)?

Covid19 Information

  1. Does Sindo Ferry have Covid19 precautionary measures in place?

  2. I forget to bring a mask - could you provide one for us?

  3. Does Sindo Ferry practice social or physical distancing onboard ferry? May we request to sit together with my friends/family members

Miscellaneous

  1. I think I have left something onboard the ferry? What should I do?

  2. Who do I call if I need assistance?

  3. I have a feedback, suggestion, opinion - who can I speak with?

  4. I would like to be updated when there is a promotion at your counters and website.

  5. I need to charter the whole ferry - is it available and what is the price like?

  6. I am interested in becoming your agent.

  7. Do you provide courier service?

Can't find the answers you are looking for? You can send your enquiry through our online form, or get in touch with us.

Untuk FAQ ( Tanya Jawab ) versi Bahasa Indonesia, silahkan ke halaman ini.

 

 

1. Where is the ferry terminal?

 

Departing from Singapore

Harbourfront Centre

Our Harbourfront ferry terminal is located in the south of Singapore, exactly at HarbourFront Centre which overlooks Sentosa Island. Harbourfront Ferry Terminal has always been the main gateway for travelers traveling to neighbouring islands such as Batam and Karimun. It also acts as the main entry point for cruise ships.

Getting to Harbourfront Ferry Terminal

Sindo Ferry counter is located on the 3rd floor (Lobby C).

 

Tanah Merah Ferry Terminal

Another ferry terminal will be Tanah Merah Ferry Terminal which is located at the Eastern part of Singapore, not far away from Changi Airport. It serves as a gateway to travellers departing and arriving from Bintan via Sindo Ferry.

To plan your next trip with Sindo Ferry, you may want to refer to our latest ferry schedule found in our homepage.

Getting to Tanah Merah Ferry Terminal

 

Departing from Indonesia:

Batam Center Ferry Terminal (Batam)

Batam Center Ferry Terminal is located on the north coast of Batam Island, Riau Islands Province. This terminal connects the city of Batam with the HarbourFront ferry terminal, Singapore and the ferry terminal in Johor Baru, Malaysia.

Getting to Batam Center Ferry Terminal: Taxi, taxi-bike or other public transport.

 

Sekupang Ferry Terminal (Batam)

Sekupang Ferry Terminal is located in the northwestern part of Batam. This terminal is serving trips from and to Harbourfront Singapore and it takes around 45 minutes only.

Getting to Sekupang Ferry Terminal: Taxi, taxi-bike or other public transport.

 

Waterfront Ferry Terminal (Batam)

Getting to Waterfront Ferry Terminal: Taxi, taxi-bike or other public transport.

 

Tanjung Balai Karimun Ferry Terminal

Tanjung Balai Karimun Ferry Terminal is located at the easternmost part of the Karimun Island. This terminal connects between Singapore, Batam and Malaysia. The journey time is about one hour and a half hours from and to Harbourfront Singapore.

Getting to Sekupang Ferry Terminal: Taxi, taxi-bike or other public transport.

 

Tanjung Pinang, Bintan

Sri Bintan Pura Ferry Terminal is located in the city of Tanjung Pinang, on the west coast of the island of Bintan, Riau Islands province. This terminal also has travel routes to Singapore (Tanah Merah) and Malaysia (Stulang Laut).

Getting to Sekupang Ferry Terminal: Taxi, taxi-bike or other public transport.

 

2. How early do we need to get to the terminal?

You are strongly advised to reach the ferry terminal 60 minutes before the departure time.

If you have luggage to check in or have not collected your boarding pass, there is no harm to be there at least 90 minutes before the departure time, especially on the weekends or public holidays.

Tips: Immigration gate closes 20 minutes before the departure time. If you miss it, your ticket(s) will be forfeited.

 

 

3. What is the check-in closing time?

 

The check-in counter will close 20 minutes before departure time. The departure gate will close 15 minutes before departure.

 

 

4. Is parking available at the terminal?

 

Harbourfront Centre

Ample parking space is available at Harbourfront Centre. For parking fees, please visit their website.

 

Tanah Merah Ferry Terminal

There is an open air carpark with approximately 900 car park spaces. It may be taken up pretty quickly on the weekends and public holidays.  For parking fees, please visit their website.

 

Batam Centre / Sekupang / Waterfront Ferry Terminal / Tanjung Balai / Tanjung Pinang

Yes, but the parking area is limited and normally will be full during weekend / eve & public holidays. We recommend you to get to the terminal by taxi or other public transportation.

 

5. Is the terminal and ferry accessible for wheelchair users?

The wheelchair in the terminal is subjected to the availability. Please let us know in advance if you require a wheelchair. Our customer service officer will accompany you to clear the Immigration (if you travel alone and require our assistance) and our ship crews will assist your embarkation and disembarkation. 

 

6. Where is the Sindo Ferry counter located?

We have different counters in Singapore and Indonesia. Please click here to find Sindo Ferry counter closest to you.

 

7. What's Sindo Ferry counter operating hours?

Our operating hours are as follow:

 

Harbourfront Centre                      : 06:30hrs to 2130hrs

Tanah Merah Ferry Terminal          : 07:30hrs to 18:20hrs

Batam Centre Ferry Terminal         : 05:00hrs to 20:40hrs

Sekupang Ferry Terminal                : 05:00hrs to 18:30hrs

Waterfront Ferry Terminal              : 12:00hrs to 13:30hrs

Tanjung Balai Ferry Terminal          : 06:30hrs to 14:00hrs

Tanjung Pinang Ferry Terminal       : 06:00hrs to 17:00hrs

 

Note: Our operating hours may be affected due to Covid19. Please refer to our Facebook Page or Latest News for the latest update.

You may also whatsapp us at +65 9011 3061.

 

8. What is the travel duration from Singapore to Batam/Tg.Pinang/ Tg.Balai?

  • Singapore to/from Batam Centre  : 55-65 minutes
  • Singapore to Sekupang                  : 40-50 minutes
  • Singapore to Waterfront                 : 45-55 minutes
  • SIngapore to/from Tg Pinang         : 1hr 45 minutes
  • SIngapore to/from Tg Balai             : 1hr 30 minutes 

 

Note: The journey duration is subject to change due to sea and weather conditions

Our Captains have the right to control the cruise speed for safety reasons.

 
 

9. Is Singapore dollars accepted in Indonesia (Batam/Tg.Pinang/Tg.Balai)?

Indonesia government requires Rupiah (Indonesia currency) payment for all transactions made in Indonesia. There are sanctions for those who refuse to accept and pay Rupiah.

You can, however, purchase more Rupiah with your Singapore dollars at one of the money changers.

 

10. What is the price of your ferry ticket?

Please click here for more information on our ferry ticket fares.

 

11. Is there a child or infant ticket?

Sindo Ferry is the first ferry operator to offer children’s rate. Please click here for more information on our ferry ticket fares.

 

12. Can we have a discount for group travel ? 

If you have 10 or more people travelling together on the same trip to the same destination, you can take advantage of our flexible payment rules, our low fares and our friendly service. For further information on group travel and to request a quote, please click here to complete the quote request form.

You can also contact our team by email or call them at 6331 4124 to find out more.

 

13. I still cannot confirm my trip schedule, can I leave it OPEN status? What should I do?

For printed tickets with an OPEN DATE, you are allowed to book any trip to the destination stated in the ticket before the expiry date. Once you know when to travel, please present the tickets and your passports to Sindo Ferry counter for check-in. You may also check in the departure trip first and leave the return trip as OPEN. Please remember that this is an open ticket and your check-in is subject to availability.

 

14. Do we need to book or could we just make reservations on-the-spot at Sindo Ferry counter?

Reservations can be made on-the-spot at Sindo Ferry counter but it is subject to seats availability. It is recommended that you make online reservations in advance at www.sindoferry.com.sg. We accept online payment with major credit cards and your booking will be confirmed instantly.  Upon receiving your payment, our system will email you the boarding pass. All you need to do is print the boarding pass and you are ready to travel.

 

15. What are the available payment modes?

Sindo Ferry Sales counters accepts the following payment methods : 

  • Cash 

  • Visa, Mastercard, Nets *

  • GrabPay*

  • FavePay*

  • GoPay**

* - available at Singapore sales counters only

** - available at Batam sales counters only

 

16. Do I need to present my passport when purchasing ferry tickets at the Sindo Ferry counter?

A valid passport for all passengers (including children and infants) is required to be presented when purchasing ferry tickets with Sindo Ferry as we will need to do an identification and issuance of boarding pass.

 

17. Can I collect my boarding pass in advance without presenting the travellers’ passports?

Sindo Ferry allows advance collection to be done. However, it is a mandatory requirement for passengers to present their physical passports for verification and to ensure that passengers are carrying a valid travel document.

 

18. I have trouble viewing your site and making an online reservation. Could you help?

Our website is designed for Chrome, Safari, IE and Mozilla Firefox browsers. Please make sure you are using the latest version. Please also de-activate or turn off your pop-up blocker. If you still encounter problems, please take a screenshot of the error message that appeared on your screen and contact us at feedback@sindoferry.com.sg or whatsapp us at +65 9011 3061.

 

19. Do we need to collect boarding pass from Sindo Ferry counter if we book online?

If you make your booking at www.sindoferry.com.sg, our system will email you the boarding pass upon successful payment. Please check your junk folder too. Otherwise, please contact us and provide the following information:

  • One of the passenger’s name
  • First departure trip date and time

  • Destination

 

20. Am I allowed to clear the immigration by showing the boarding pass on the mobile phone?

For the time being, you are required to print the boarding pass. We are amidst of seeking approval from the Terminal Operator to allow passengers to board the ferry with e-boarding pass (boarding pass shown on the mobile phone).

 
 

21. I noticed a typing error (passport number or names) in my booking done at Sindo Ferry website. How do I amend it?

Please contact us at booking@sindoferry.com.sg on the same day and submit the following info:

  • Your Booking number that ends with “OOB” 

  • The existing particulars and the new (correct) particulars

Our team will assess the amendment request. If it’s a genuine typographical error, we will waive off the admin charge. Otherwise, a small admin fee will apply.

 

22. Could I enjoy NTUC discounts if I book online?

As we will require card verification, the NTUC discounts will not be eligible for online bookings.

You may, however, send us your passport particulars and trip details via email first and mention in your email that you’d like to enjoy the NTUC discount. Our team will reserve seats for you for a few days and you may come down to our counter to present your NTUC card, passports, make payment and collect your boarding pass.

 

23. Does the Senior citizen promo apply if I book online?

We need to check passports and verify the passengers’ eligibility, hence verification is needed, thus only available at counters. However, we still have other promotions which you may want to tap on. You can log on to www.sindoferry.com.sg to check all our ongoing promotions.

 

 

24. My kid is below 12 years old, can he/she travel alone?

It is required for kids below the age of 6 years old to be accompanied by an adult during the trip. For children aged 7 - 12 years old, parents’ consent will be required. Parents will have to fill up a form at Sindo Ferry Counter to state their consent.

 

25. Can I travel with my pets?

Unfortunately, due to the regulations, pets are not allowed onboard.

 

26. Are passengers insured onboard Sindo Ferry?

Yes, our passenger ferries are insured with Protection & Indemnity under Shipowner’s Club. 

For more information on the coverage, please refer to http://www.shipownersclub.com/about-us/club-cover-services.

Passengers are advised to purchase travel insurance from their insurance company. You may also purchase travel insurance from Sindo Ferry at only $8.

 
 

27. Do you offer Travel insurance and where and how do I make a purchase?

We offer the purchase of Travel Insurance at $8 per person. You can purchase it at our website www.sindoferry.com.sg as an add-on. Alternatively, you may also purchase the insurance from our Singapore Sales Counters. Please visit this page for more information.

 

 

28. Why do I have to buy additional travel insurance, if my ferry ticket includes insurance coverage?

Our P&I Insurance which is included in your ferry ticket only provides coverage when you are onboard the ferry. For coverage in Batam, please purchase travel Insurance.

 

 

29. I need to stay connected in Singapore/Indonesia. Where to get an internet/data sim card or internet router?

In order to stay connected, you may want to purchase AirSIM as an add ons for your online reservation or at our Sindo Ferry counter. Feel free to approach any of our Customer Service Representatives for more information.

 

 

30. Do we need an international passport to enter Singapore/Indonesia?

Yes, All passengers need to hold international passports with a validity of at least 6 months from departure/arrival date.

 

 

31. Do we need a visa to enter Singapore/Indonesia?

Please visit www.sindoferry.com.sg/visa-information for visa information.

 

 

32. Can I get a refund if I cancel my bookings or tickets?

If you have collected the boarding pass or ticket, there is strictly no refund.

 

 

33. If I can’t make it for my scheduled trip, may I transfer it to another date/time?

Please refer to our Terms & Conditions. If you have made the purchase from an agent, please get in touch with the agent. Admin fee may be applicable.
 
 

34. Can lost tickets be replaced?

Our ferry tickets are “OPEN DATE” with an expiry date and it is transferable. If you misplace your tickets, we are unable to issue a replacement. We strictly do not refund or do replacement for lost or stolen tickets.

 

35. Can expired tickets be extended?

No, all tickets are strictly not extendable once expired. We recommend you to pay attention on the ticket expiration date and use it immediately before the ticket expires.

 

36. Can I get a replacement boarding pass if I misplaced it?

A small admin fee of S$5.00 is payable by passenger for the replacement of a lost boarding pass.

 

37. Do I need to check in our luggage?

You are required to check in your baggage if it exceeds the maximum dimension of 55cm x 40cm x 20cm. There will be a complimentary of 20kg of baggage allowance per boarding pass. You will need to pay S$1 per kg or part thereof for all check-in items in excess of the 20kg allowance up to a maximum of 40kg per passenger.

 

38. Where do I check in my luggage?

Upon collection of boarding pass, you may want to head over to the Baggage Check In Counter located near the departure gate. Please ensure that your luggage is properly packed and secured and present your boarding pass and passport.

 

39. Can I check in bikes, golf bags, or oversize items?

For long items that exceed 1.5m in length or large items that exceed the dimensions of 100cm x 60cm x 30cm, you will need to check in before you proceed to the departure hall. The charges for these items will be S$10 per item up to 30 kg. However, the relevant party has the rights to reject any items that may not be properly or inadequately packed or bundled for safe handling.

 

40. Any charges for check in luggage? Are there size and weight restrictions for luggage?

There will be a complimentary 20kg of baggage allowance per boarding pass. You will need to pay S$1 per kg or part thereof for all check-in items in excess of the 20kg allowance up to a maximum of 40kg per passenger.

 

 

41. What if my luggage is damaged during the transit, what should I do?

Terminal operator handles your baggage and Sindo Ferry acts as the Carrier. Please report to the Terminal operator if your baggage has been mishandled. You will be required to present the following documents:

a.           Photos of the damaged baggage

b.           Your name

c.            Ferry operator’s name, departure and arrival date and time

Please do it on the same day or at last within 24 hours.

If you need our assistance, please contact us at feedback@sindoferry.com.sg

The claims amount is decided by the Terminal Operator and please liaise with them directly.

Alternative, you may like to consider purchasing travel insurance which includes baggage protection (damage/lost/delay). Please click this link for more information

 

 

42. Who is responsible for handling my luggage?

Terminal Operator processes your baggage check-in, loading and unloading your baggage into the ferry. Please liaise with them directly if you have any queries relating to your baggage claim.
 
 

43. Are there food and drinks served onboard the ferry?

Due to Covid19, we have temporarily suspended foods and beverages service onboard the ferry. We apologize for any inconvenience caused.

We are looking for alternative ways to present the food and drinks and hope to make it available for all our passengers without compromising on your health and safety.

 

44. I need some privacy onboard the ferry - could we book a private room please?

Some of our ferries come with a private room. You have the option to book the seats or have the entire room to yourself. Please contact us for more information. As the seats are limited, please book in advance to secure it.
 
 

45. Do your ferries provide WIFI connection?

We do not provide any WiFi connection. As an alternative, you can purchase AirSIM as an add ons for your online reservation or at our Sindo Ferry counter. AIRSIM is a travel data SIM card that can be used in more than 100 countries outside of Singapore/Indonesia. Feel free to approach any of our Customer Service Representatives for more information.
 

46. Is it safe to travel during my pregnancy?

Commuters are required to disclose their pregnancy and their stage. Commuters who are more than 26 weeks pregnant are prohibited from traveling on-board the Vessel unless a medical certificate certifying fitness to travel is provided. You will also be required to fill in an indemnity form.
 
 

Motion sickness can quickly turn a relaxing boat trip into a miserable experience and we want all our passengers to have an enjoyable time onboard Sindo Ferry. It is recommended that you consume seasick medication the evening before your scheduled trip and ensure that you have ample rest.  You may also purchase Anti-Nausea Nban from Sindo Ferry counter or as an add on as it’s proven to relieve nausea and vomiting. For more information, please click here.

 

48. Is it safe to take a ferry to Batam/Tg.Pinang/Tg.Balai?

Absolutely, Sindo Ferry has been serving the public since 1999 (more than 20 years ago). All of our ferries are built in Singapore and Australia and they are properly maintained and surveyed by the International Classification Society.

 

49. Will you accept passengers more than your maximum capacity (overbooked capacity)?

We would like to assure you that Sindo Ferry does not and will not carry passengers more than its allowed capacity. This is against the law and will put everyone’s life at risk. Sindo Ferry’s boarding system is strictly monitored by Singapore and Indonesia authorities, ensuring that no overbooked vessels can run. 

 

50. Does Sindo Ferry have Covid19 precautionary measures in place?

Sindo Ferry tries to ensure that we take importance in everyone's wellbeing onboard our ferry. As a measure, we make sure that all our staff and crews are in 100% healthy condition before reporting for work. All our staff and crews are required to put on their face masks at all time. We also ensure that their body temperature are taken twice a day. All our service counters are also cleaned and sanitized every two hours. Besides that, our vessels are also cleaned before every single departure trip and after arrival trips. For more information, please visit our Covid Measurement page to know more.

 

51. I forget to bring a mask - could you provide one for us?

It’s compulsory to wear a mask the moment you step out of the house. If you need an extra mask, you may purchase from one the shops in Harbourfront Centre or Batam Centre.

 

52. Does Sindo Ferry practice social or physical distancing onboard ferry? May we request to sit together with my friends/family members?

You are allowed to be seated together with your friends / family members if you are travelling as a group. While social distancing is not enforced onboard the ferry, it is advised that passengers of different groups are to be seated at least a seat away from each other.

 

53. I think I have left something onboard the ferry? What should I do?

If you believe that you have left something onboard the ferry, please contact us within 24 hours. Do provide us the following information so that we can assist you better:

Passenger’s name

 

a. Photos of the damaged baggage

b. Your name

c. Departure trip date/time

d. Items info (name, colour, size, quantity)

e. Seating location

 

54. Who do I call if I need assistance?

Please refer to our contact page if you need to contact us for assistance.

 

55. I have a feedback, suggestion, opinion - who can I speak with?

We gladly welcome any feedback, suggestions and opinions. Feel free to drop us an email at feedback@sindoferry.com.sg.

 

56. I would like to be updated when there is a promotion at your counters and website.

To keep yourself updated with our latest news and promotion, do subscribe to our mailing list by filling up a form here.

 

57. I need to charter the whole ferry - is it available and what is the price like?

We can do contract charter, ad-hoc charter or leisure charter to anywhere within Singapore and beyond. All our ferries are fully certified and well maintained. With capacity from 150 to 300, you will find a vessel that meets your requirement. Full assistance will be given to ensure your charter experience is seamless, enjoyable and cost-effective.

For charter enquiries or if you require more information, please contact us:

Tel: 6331 4124 | Email: sales@sindoferry.com.sg

 

 

58. I am interested in becoming your agent.

You may want to contact our sales team at sales@sindoferry.com.sg and they will be more than happy to assist you on that.

 

 

59. Do you provide courier service?

Our courier service is limited to documents only. However, it is still subjected to custom clearance. In the event where it is not allowed to pass, we will return to its original drop off point.