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Privacy Policy

(formerly Penguin Ferry Services Pte Ltd)


Your privacy is very important to us. We do not sell or rent your personal information to third parties for their marketing purposes without your consent. Please read this Privacy Policy to learn more about the ways in which we use and protect your personal information. We want you to fully understand our privacy practices and therefore, in addition to this Privacy Policy.
With effect from 01 July 2014, this Privacy Policy (“Policy”) forms a part of the terms and conditions governing your relationship with Sindo Ferry Pte Ltd and its related corporations (collectively “Sindo Ferry”, “we” or “us”) (“Terms and Conditions”) and should read in conjunction with those Terms and Conditions.
This Policy outlines Sindo Ferry’s policy and responsibility in relation to the collection, use and disclosure of Customer Data. This allows us to provide services and features that most likely meet your needs, and to customise our service to make your experience safer and easier. We only collect Customer Data that we consider necessary for achieving this purpose.
1. Definition of Customer Data
Customer Data in this Policy is being categorised into two different types, depending on the type of the service requested and/or transaction made.
  1.1 We collect, use and disclose your Customer Data, which includes but is not limited to:
    (a) personal information that links back to an individual e.g., name, gender, date of birth, passport, etc.
    (b) contact information e.g., address, phone number, email address
    (c) travel information e.g., trip information
  1.2 Statistical Data, which is information on the number of passengers carried and the behaviour of visitors to our website.
  We automatically track certain information based upon your behaviour on the Site. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve you. However, this information will not be stored on your customer record, and is entirely anonymous.
2. Purposes for Collection, Use and Disclosure
  2.1 How Do We Collect Customer Data?
    We may collect personal information about you when you use our services, make or update a booking to use our services, register to receive our newsletters or other communications, register to be part of one of our Loyalty programs, enter into one of our competitions, visit our websites, complete one of our surveys or otherwise interact with us. As well as collecting information directly from you, there may be occasions when we collect information about you from a third party. These third parties may include:
    (a) Travel agents and other people who make or update travel bookings on your behalf, or otherwise interact with us on
      your behalf, including when you make an inquiry with a travel agent but do not proceed to a booking;
    (b) Third parties that run competitions and other promotions for us or for which we are the sponsor;
    (c) Immigration, customs, border security and other regulatory authorities;
  2.2 How Do We Use Customer Data?
    We may use your personal information for the following purposes:
    (a) To provide and administer our goods and services, including verifying your identify; contacting you about your
      bookings and travel, and other arrangements; processing payments; training our staff; testing our systems;
    (b) To provide and operate our competitions, promotions and events;
    (c) To distribute our newsletters and other communications either ourselves or with the assistance of third party services
    (d) For customer support, including resolving and providing assistance for mishandled or missing baggage claims or
      responding to other enquiries or requests;
    (e) To ensure the safety and security of all passengers when travelling with us, including investigating security and
      screening issues;
    (f) To facilitate your participation in the Loyalty Programs and loyalty programs of other program partners;
    (g) To conduct marketing activities for our products and services, or products and services of third parties, and
      to conduct market and other research to improve our products, services and marketing activities;
    (h) To maintain records and comply with our legal obligations, including laws relating to immigration, customs,
      safety and security.
  2.3 Who Do We Disclose To?
    Sindo Ferry may disclose your Customer Data with and to third parties in order to fulfil the purposes listed above. Third Parties include travel and freight service providers or travel-related businesses, terminal and seaport management, security personnel, and other carriers for the purpose of your travel arrangement.
    Sindo Ferry may also disclose your Customer Data to law enforcement agencies and government for security, customs and immigration purposes. For example, Sindo Ferry and other carriers are required by laws in Singapore and other countries to provide Immigration and Checkpoints Authority (“ICA”) with access to your booking information or trip itinerary. Please be informed that the initial recipients of such information may share your booking data with other government agencies or enforcement authorities.
    Sindo Ferry shall use its best endeavours that its employees, officers, agents, consultants, contractors and such other third parties above who are involved in the collection, use and disclosure of Customer Data will observe and adhere to the terms of this Privacy Policy.
    Other than the above, we will not disclose your personal information without your consent unless it is either authorised or required by law, necessary to prevent a threat to life or health, reasonably necessary to enforce legal regulations, or necessary to investigate suspected unlawful activities including but not limited to fraud, intellectual property infringement or privacy.
3. Disclosure of Information Overseas
Sindo Ferry head office is based in Singapore. Customer Data may be transmitted to central data storage facilities where we keep our records. Customer Data may be transferred to Sindo Ferry’s offices and appointed agents in Singapore or other countries in connection with Sindo Ferry’s performance of the contract with you.
4. Consent
In the course of Sindo Ferry performing functions such as making a trip booking, Customer Data will, by nature of the task or transaction, be provided by our customers and passengers to Sindo Ferry. In such instances, consent will necessarily be implied from the Customer that they are agreeable to providing Customer Data in order for Sindo Ferry to provide and/or process the requested or necessary service to them. However, where required by law, Sindo Ferry will adopt an ‘opt-in’ policy for obtaining customer consent, in which event, express written consent will be sought from you when collecting your Customer Data e.g., signing a form or checking a box. Where you make reservations on behalf of another person, you undertake and will ensure that the individual whose Customer Data is supplied to us has authorised the disclosure, is informed of and consents to the terms and conditions of this Privacy Policy.
Statistical Data is not linked to a Customer Data and therefore, Sindo Ferry will not seek consent for the collection, use or disclosure of Statistical Data.
5. Access and Correction Information of Customer Data
If you would like to request access to, or correction of, Customer Data we hold about you, please contact our Customer Service Department. Where permitted by law, we may recover from you our reasonable costs of supplying you with access to this information. However, we will not charge you for the making of the request or to correct or update your Customer Data.
In exceptional circumstances, Sindo Ferry reserves the right to refuse to provide you with access, or correct, the Customer Data.
6. Security Safeguards
For Customer Data that collected through Sindo Ferry’s website, we implement a variety of security measures to maintain the safety of your Customer Data when you place an order or enter, submit, or access your Customer Data. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your Customer Data (credit cards, social security numbers, financials, etc.) will not be stored on our servers. However, “perfect security” does not exist on the Internet, so we cannot give an absolute assurance that the information you provide to us will be secure at all times, and we cannot responsible for any event arising from unauthorised access to your Customer Data. We will not be held responsible for events arising from third parties gaining unauthorised access to your Customer Data.
Internally, we have procedures in place that require our employees and data processors to respect the confidentiality of any Customer Data held by us. The offline Customer Data (if any) is secured with appropriate security technologies.
7. Cookies
Cookies are small files that a site or its service provider transfers to your computer hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information. We use cookies for the following reasons:
  (a) To remember and process the items in your shopping cart;
  (b) To improve your website browsing experience. For example, to remember your search criteria so you do not have to
    re-enter them to do multiple searches and to remember your site preferences for your next visit to the site;
  (c) Gather statistics on site usage. For example, page views and drop off points so we can monitor site usage and
    make improvements to site usability;
8. Links To Third Party Websites

We may provide links to third party websites on the Portal. Such third party websites are subject to their own Privacy Policies and are not covered by this Privacy Policy.

9. Changes To the Privacy Policy

Sindo Ferry will review this Privacy Policy periodically, and the updated version will be posted on this page. We recommend that you check this page regularly for any updates.

10. Contact Us

We welcome your feedback and any question that you may have. If you believe that we have not complied with this Privacy Policy, please contact us at


(formerly Penguin Ferry Services Pte Ltd)
1, Maritime Square
#03-43, HarbourFront Centre
Singapore 099253
Tel: (65) 62714866 Fax: (65) 62759861
Web site: