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e-Ticket Receipt & Itinerary

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Important Notice

Please bring along this e-ticket and receipt during your travel. You may need to show this receipt to enter your destination country and/or to prove return or onward travel to customs and immigration officials.

Fare Rules

Please click here for detailed Fare Rules..

If you are departing from Tanjung Pinang, please take note of the following fees:

  - Tanjung Pinang confirmation fee is included in your booking.  This is imposed by Sindo Ferry Shipping Agent.

  - Tanjung Pinang terminal fee is excluded in your booking.  All passengers are required to make cash payment in Rupiah (Indonesia currency) at Tanjung Pinang Ferry Terminal before departure.  Please refer to here for detailed ticket fare.

If you are departing from Tanjung Balai, please take note of the following fees:

  - Tanjung Balai confirmation fee is included in your booking.  This is imposed by Sindo Ferry Shipping Agent.

  - Tanjung Balai terminal fee is excluded in your booking.  All passengers are required to make cash payment in Rupiah (Indonesia currency) at Tanjung Balai Ferry Terminal before departure.  Please refer to here for detailed ticket fare.

You may be required to top up the difference before departure, should there be any tariff increase by Terminal Operator and Local Port Authority.

Travelling time

- WIB or Waktu Indonesian Barat is Western Indonesian Time.  It is one hour behind Singapore Time.

  • Both Departure and Arrival time are listed in local time zone.
  • Journey times are approximate and subject to sea and weather conditions.  Please see our terms and conditions

Change of trip date/time

- Change of travelling date and time may be permitted up to 3 days before departure subject to seat availability, ticket validity, ticket type plus any applicable difference in fare.

  • Please send your request to booking@sindoferry.com.sg if you are travelling to Harbourfront Centre / Batam Centre / Sekupang / Waterfront, or
  • Please send your request to tmft@sindoferry.com.sg if you are travelling to Tanah Merah Ferry Terminal or Tanjung Pinang

 

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