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Fare Rules

SINDO FERRY PTE LTD
(Formerly Penguin Ferry Services Pte Ltd)

IMPORTANT NOTICE TO ALL PASSENGERS

PLEASE READ THE FOLLOWING FARE RULES CAREFULLY. THESE RULES FORM PART OF THE PASSAGE CONTRACT AND GOVERN THE APPLICATION OF FARES, CHARGES, TAXES AND ANY APPLICABLE SURCHARGES FOR TRAVEL ON SINDO FERRY SERVICES.

Fare Types

SINDO Ferry offers two main fare types: Regular Economy and Promo Economy. The rules below outline the key differences and conditions for each.

Comparison of Fare Rules

Rule REGULAR ECONOMY PROMO ECONOMY
Miss check-in deadline or fail to board or no-show NOT ALLOWED

Non-refundable or loss of fare and surcharge. Check your itinerary for strict check-in and boarding times.		 NOT ALLOWED

Non-refundable or loss of fare and surcharge. Check your itinerary for strict check-in and boarding times.
Time/Date change ALLOWED

Up to 72 hours before scheduled departure time and it's subject to ticket validity, seat availability and fare difference.

Amendment fee of SGD3 per passenger and per sector applies		 NOT ALLOWED

N.A
Name change NOT ALLOWED

Ticket is not transferable.		 NOT ALLOWED

Ticket is not transferable.
Destination change ALLOWED

Provided the new ticket value is equal or lower than the original value and subject to SGD3 amendment fee per passenger and per sector and no refund/credits for the difference in fare.		 NOT ALLOWED

N.A
Cancellations NOT ALLOWED NOT ALLOWED
Refund NOT ALLOWED

Failure to check in or no-show or failure to board the ferry will result in loss of the fare and surcharge. However, passengers are entitled to apply for a refund of the terminal fee(s) paid.		 NOT ALLOWED

Failure to check in or no-show or failure to board the ferry will result in loss of the fare and surcharge. However, passengers are entitled to apply for a refund of the terminal fee(s) paid.
Ticket validity One year from date of first departure. Less than a year. Please check your e-ticket for more info.
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