REGULAR ECONOMY | PROMO ECONOMY | |
Miss check-in deadline or fail to board or no-show |
NOT ALLOWED Non-refundable or loss of fare and surcharge. Check your itinerary for strict check-in and boarding times. |
NOT ALLOWED Non-refundable or loss of fare and surcharge. Check your itinerary for strict check-in and boarding times. |
Time/Date change |
ALLOWED Up to 72 hours before scheduled departure time and it's subject to ticket validity, seat availability and fare difference.
|
NOT ALLOWED N.A |
Amendment fee of SGD3 per passenger and per sector applies | N.A | |
Name change | NOT ALLOWED | NOT ALLOWED |
Ticket is not transferable. | Ticket is not transferable. | |
Destination change | ALLOWED | NOT ALLOWED |
Provided the new ticket value is equal or lower than the orginal value and suject to SGD3 amendment fee per passenger and per sector and no refund/credits for the difference in fare. | N.A | |
Cancellations | NOT ALLOWED | NOT ALLOWED |
Refund | NOT ALLOWED | NOT ALLOWED |
Failure to check in or no-show or failure to board the ferry will result in loss of the fare and surcharge.However, passengers are entitled to apply for a refund of the terminal fee(s) paid. | Failure to check in or no-show or failure to board the ferry will result in loss of the fare and surcharge.However,passengers are entitled to apply for a refund of the terminal fee(s) paid. | |
Ticket validity | One year from date of first departure. | Less than a year. Please check your eticket for more info. |