Terms and Condition

1. Applicability

All carriage of commuters on the Company’s ferries and boats and all services undertaken by the Company are subject to the provisions herein.

2. Definitions

1. “Baggage” includes the Commuter’s luggage, hand-held baggage, checkin baggage or any item contained in the Baggage.
2. “Commuter” includes all passengers and persons traveling on-board the Vessel, not in the capacity of an officer or crew member of the Vessel, including all infants, children and/or persons traveling with the Commuter whether or not named in the reservation and confirmation list or such other document issued by the Company.
3. “Company” means SINDO FERRY PTE LTD (FORMERLY PENGUIN FERRY SERVICES PTE LTD) and includes the Master and crew of its vessels, agents, servants, employees and representatives.
4. “Ferry Terminal Operators” means SCCPL, RIFT and TMFT.
5. “Passage Contract” means the contract between the Company and the Commuter for the passage specified in any document issued by the Company for the purpose, and includes the Reservation or Booking Form (on-line or otherwise), and the ferry ticket to which these provisions shall apply.
6. “Property” means all other articles, items, goods, effects apart from Baggage, belonging to or brought on-board the Vessel by, with or for any Commuter, of any kind and description.
7. “RIFT” means the Riau Islands Ferry Terminals located at, but not limited to, Sekupang and Batam Centre at Batam Island, Tanjong Balai at Karimun Island, Tanjong Pinang at Bintan Island, or any authorised ferry terminal/s in the Riau Islands.
8. “SCCPL” means the Singapore Cruise Centre Pte Ltd and its operated ferry terminal commonly known as the HarbourFront Ferry Terminal.
9. “TMFT” means the Tanah Merah Ferry Terminal.
10. “Vessel” means such boat, ferry and vessel employed or used by the Company to perform the Passage Contract.

3. Fares

1. Current fares are as displayed on the Company’s website and at all its ticketing locations. All fares quoted are subject to change without prior notice.
2. Adult fare (as specified on the Company’s website) is payable by Commuters aged 12 years and above and child fare (as specified on the Company’s website) is payable by Commuters aged below 12 years.
3. All fares are exclusive of the levies, charges and fees collected by the respective authorities. All levies, charges and fees are subject to change by the respective authorities.

4. Booking of Seats

1. The name, passport number, date of birth, date of passport expiry, gender, nationality and country of residence shall be provided by the Commuter at the time of booking. Booking is on a first-come-first-served basis and is subject to availability of seats.
2. Amendments to booking:
1. Change of travelling date and time are permitted up to three days (excluding departure day) before scheduled departure time subject to seat availability plus any applicable difference in fare and amendment fee
2. Destination change is permitted up to three days (excluding departure day), provided the new ticket value is equal or lower than the original value and subject to seat availability and amendment fee. No refund or credit for the difference in fare.
3. Amendments to change a passenger name are strictly not permitted.
4. Amendments are at the sole discretion of the Company.
5. Amendment fees:
• A S$3 administration fee will be charged per amendment and per passenger.
6. Please email to Sindo Ferry for any amendment requests.
7. Amendments to bookings are strictly not permitted if your scheduled departure time is less than 3 days.
• Once booking is confirmed, cancellation is strictly not permitted.
• If you have booked your tickets through travel agents or other parties, you are advised to contact them directly.

5. Refunds

1. Refunds are solely at the discretion of the Senior Management of the Company.
2. If tickets are issued by Travel Agents or Authorised Agents, please approach them directly for any refund request.

18. Commuter’s Conduct

1. The Commuter represents and warrants that he will not in any way be a nuisance to other Commuters or persons and/or that his conduct will not in any way cause any inconvenience, endanger or undermine the health, safety or reasonable comfort of any person or persons whether on-board the Vessel or not, or endanger the safety of the Vessel and/or her fittings furnishings, machinery, equipment or any part thereof.
2. In the interest of security and safety at sea and in the public interest, the Commuter agrees and hereby consents to a reasonable search being made of the Commuter’s person and Baggage and Property whether physically, by way of screening, scanning or otherwise and to the confiscation of any item which may, in the opinion of the personnel conducting such screening or search, inconvenience or endanger or undermine the health, safety or reasonable comfort of any person or persons whether on-board or not, or endanger the safety of the Vessel and/or her fittings, furnishings, machinery or equipment or any part thereof.
3. The Company and/or its agents shall be entitled at any time without giving reasons, to refuse passage to any Commuter, who, in the opinion of the Company, is likely to inconvenience or endanger or undermine the health, safety or reasonable comfort of any person or persons whether on-board the Vessel or not or endanger or impair the safety of the Vessel and/or her fittings, furnishings, machinery, equipment or any part thereof, without incurring any liability whatsoever.

19. Fitness of the Commuter to Travel

1. Commuters who are pregnant or have any form of sickness, disease, injury, infirmity, disability or illness, whether mental, physical or otherwise, which could affect their fitness for travel shall:
1. disclose their pregnancy and the stage thereof, sickness, injury, infirmity, disability or illness, as the case may be, to the Company at the time of reservation of passage;
2. submit to the Company prior to sailing a medical certificate certifying their fitness for travel;
3. if necessary, be accompanied and assisted by an able bodied person of their choice and costs, who shall be responsible for their health and safety at all times including the period of transit, and
4. reimburse and fully indemnify the Company and hold the Company harmless against any losses, claims, damage, costs, expenses and or delay, of whatever nature sustained by the Company, whether directly or indirectly, and arising out of or in connection with their pregnancy, sickness, disease, injury, infirmity, disability or illness, as the case may be.
2. Commuters who are more than 26 weeks pregnant are prohibited from traveling on-board the Vessel unless a medical certificate certifying fitness to travel is provided.
3. Commuters who require special assistance or special arrangements to be made while on-board the Vessel shall inform the Company at least 72 hours prior to departure. The Company will take all reasonable steps to accommodate the Commuter’s request but the provision of special assistance/arrangements is solely subject to availability and at the Company’s discretion.
4. The Company shall be entitled at any time, without giving reasons, to refuse passage to any Commuter who is pregnant, or has any form of sickness, disease, injury, infirmity, disability or illness, whether mental, physical or otherwise or to cancel any reservation made by or for such Commuter, without any liability whatsoever to such a Commuter.

20. Amendments of Terms and Conditions

The Company may at any time amend these provisions without prior notice to Commuters.

21. Entire Agreement Clause

These provisions are deemed part of the Passage Contract and all prior understandings and agreements heretofore entered into between the Commuter and the Company whether written or oral, is superseded by these provisions, which alone fully and completely express the agreement between the Commuter and the Company.

22. Severability

Each paragraph, sub-paragraph, clause, sub-clause, article, provision contained in these provisions shall be severable and should any such paragraph, subparagraph, clause, sub-clause, article or provision shall be held to be invalid, void, unenforceable or inapplicable, the remaining paragraphs, sub-paragraphs, clauses, sub-clauses, articles and provisions shall nevertheless have full force and effect.