Privacy Policy

1. Definition of Customer Data

Customer Data in this Policy is being categorised into two different types, depending on the type of the service requested and/or transaction made.

1. We collect, use and disclose your Customer Data, which includes but is not limited to:
   1. personal information that links back to an individual e.g., name, gender, date of birth, passport, etc.
   2. contact information e.g., address, phone number, email address
   3. travel information e.g., trip information
2. Statistical Data, which is information on the number of passengers carried and the behaviour of visitors to our website.

We automatically track certain information based upon your behaviour on the Site. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve you. However, this information will not be stored on your customer record, and is entirely anonymous.

2. Purposes for Collection, Use and Disclosure

1. How Do We Collect Customer Data?

   We may collect personal information about you when you use our services, make or update a booking to use our services, register to receive our newsletters or other communications, register to be part of one of our Loyalty programs, enter into one of our competitions, visit our websites, complete one of our surveys or otherwise interact with us. As well as collecting information directly from you, there may be occasions when we collect information about you from a third party. These third parties may include:

   1. Travel agents and other people who make or update travel bookings on your behalf, or otherwise interact with us on your behalf, including when you make an inquiry with a travel agent but do not proceed to a booking;
   2. Third parties that run competitions and other promotions for us or for which we are the sponsor;
   3. Immigration, customs, border security and other regulatory authorities;
2. How Do We Use Customer Data?

   We may use your personal information for the following purposes:

   1. To provide and administer our goods and services, including verifying your identify; contacting you about your bookings and travel, and other arrangements; processing payments; training our staff; testing our systems;
   2. To provide and operate our competitions, promotions and events;
   3. To distribute our newsletters and other communications either ourselves or with the assistance of third party services providers;
   4. For customer support, including resolving and providing assistance for mishandled or missing baggage claims or responding to other enquiries or requests;
   5. To ensure the safety and security of all passengers when travelling with us, including investigating security and screening issues;
   6. To facilitate your participation in the Loyalty Programs and loyalty programs of other program partners;
   7. To conduct marketing activities for our products and services, or products and services of third parties which we think may be of interest to you, including by email, SMS and other electronic means, unless you have opted out of receiving such communications;
   8. For internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
   9. To comply with our legal obligations, as part of our general business operations, and for other purposes for which we provide specific notice at the time of collection.
3. How Do We Disclose Customer Data?

   We may disclose your personal information to third parties for the following purposes:

   1. To provide and administer our goods and services, including to our third party service providers such as travel agents, payment processors, data processors, and other service providers;
   2. To provide and operate our competitions, promotions and events;
   3. To distribute our newsletters and other communications either ourselves or with the assistance of third party services providers;
   4. For customer support, including resolving and providing assistance for mishandled or missing baggage claims or responding to other enquiries or requests;
   5. To ensure the safety and security of all passengers when travelling with us, including investigating security and screening issues;
   6. To facilitate your participation in the Loyalty Programs and loyalty programs of other program partners;
   7. To conduct marketing activities for our products and services, or products and services of third parties which we think may be of interest to you, including by email, SMS and other electronic means, unless you have opted out of receiving such communications;
   8. For internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
   9. To comply with our legal obligations, as part of our general business operations, and for other purposes for which we provide specific notice at the time of collection.

   We may also disclose your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of Sindo Ferry, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

3. Retention of Customer Data

We will retain your Customer Data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws. We will cease to retain Customer Data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the Customer Data was collected, and is no longer necessary for legal or business purposes.

4. Consent

In the course of Sindo Ferry performing functions such as making a trip booking, Customer Data will, by nature of the task or transaction, be provided by our customers and passengers to Sindo Ferry. In such instances, consent will necessarily be implied from the Customer that they are agreeable to providing Customer Data in order for Sindo Ferry to provide and/or process the requested or necessary service to them. However, where required by law, Sindo Ferry will adopt an ‘opt-in’ policy for obtaining customer consent, in which event, express written consent will be sought from you when collecting your Customer Data e.g., signing a form or checking a box. Where you make reservations on behalf of another person, you undertake and will ensure that the individual whose Customer Data is supplied to us has authorised the disclosure, is informed of and consents to the terms and conditions of this Privacy Policy.

Statistical Data is not linked to a Customer Data and therefore, Sindo Ferry will not seek consent for the collection, use or disclosure of Statistical Data.

5. Access and Correction Information of Customer Data

If you would like to request access to, or correction of, Customer Data we hold about you, please contact our Customer Service Department. Where permitted by law, we may recover from you our reasonable costs of supplying you with access to this information. However, we will not charge you for the making of the request or to correct or update your Customer Data.

In exceptional circumstances, Sindo Ferry reserves the right to refuse to provide you with access, or correct, the Customer Data.

6. Security Safeguards

For Customer Data that collected through Sindo Ferry’s website, we implement a variety of security measures to maintain the safety of your Customer Data when you place an order or enter, submit, or access your Customer Data. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your Customer Data (credit cards, social security numbers, financials, etc.) will not be stored on our servers. However, “perfect security” does not exist on the Internet, so we cannot give an absolute assurance that the information you provide to us will be secure at all times, and we cannot responsible for any event arising from unauthorised access to your Customer Data. We will not be held responsible for events arising from third parties gaining unauthorised access to your Customer Data.

Internally, we have procedures in place that require our employees and data processors to respect the confidentiality of any Customer Data held by us. The offline Customer Data (if any) is secured with appropriate security technologies.

7. Cookies

Cookies are small files that a site or its service provider transfers to your computer hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information. We use cookies for the following reasons:

1. To remember and process the items in your shopping cart;
2. To improve your website browsing experience. For example, to remember your search criteria so you do not have to re-enter them to do multiple searches and to remember your site preferences for your next visit to the site;
3. Gather statistics on site usage. For example, page views and drop off points so we can monitor site usage and make improvements to site usability;

8. Links To Third Party Websites

We may provide links to third party websites on the Portal. Such third party websites are subject to their own Privacy Policies and are not covered by this Privacy Policy.

9. Changes To the Privacy Policy

Sindo Ferry will review this Privacy Policy periodically, and the updated version will be posted on this page. We recommend that you check this page regularly for any updates.

10. Contact Us

We welcome your feedback and any question that you may have. If you believe that we have not complied with this Privacy Policy, please contact us at feedback@sindoferry.com.sg.