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COVID-19 Measures

 

 

 COVID-19 : Frequently Asked Questions

 
1. What protective measures has Sindo Ferry taken in light of Covid-19 outbreak?
 
The safety of our passengers, crew and staff is our highest priority. Sindo Ferry has been taking the following measures and steps:
a) Daily taking of body temperature for crew an dstaff, minimum twice a day.
b) Ensuring that all crew and staff are wearing mask during operational hours.
c) Ensuring that all crew and staf are briefed on how to maintain good personal hygiene such as washing and sanitizing hands at all times.
d) Ensuring that our counter service common areas are being cleaned and sanitized once in every two hours.
e) Ensuring that ferries interior such as flooring, seats, wall surfaces and toilets are cleaned and sanitized afer every arrivals.
f) Working closely with the local authority and terminal operators to ensure all passengers are to be screened for body temperature before boarding our ferries.
g) We will deny boarding to passengers who have visited affected areas within the last 14 days, in accordace to the local authorities travel guidelines.
h) We also have started operating procedures to handle any onboard medical emergencies including the handling of suspected cases.
 
 
2. If there is any unwell passenger onboard the ferry, what measurement will Sindo Ferry take?
 
a) Our crew has been trained to follow the local authority recommended standard operating procedures as well as the safety guidelines and protocols in handling any unwell passengers and medical emergency onboard, including the handling of suspected case, to prevent the risk of potential spreading of virus. Our steps include isolating the passenger, provide medicines and face masks. Our Captain will report to the destination country and ensure medical assistance will be ready for the passenger when he/she arrives.
 
 
3. What action plan will Sindo Ferry take if it is involved in a Covid19 case?
 
a) As part of the recommended safety guidelines and protocols by NEA, this includes thorough cleaning and sanitizing of the ferry's interior, cheamical disinfection spray by the local Authority, 14 days of quararntine for crew suspected to be of "close contact" with any confirmed case. Health monitoring and follow-up blood test will also be conducted. The affected ferry and crews will only resume operations after receiving clearance from the Authority.
b) Sindo Ferry is committed to working with the local authorities, such as Singapore's Ministry of Health (MOH) in preventing the spread of coronavirus inside the ferry and providing full assistance in tracing close contacts.
 
 
4. Is it safe to board Sindo Ferry?
 
a) Sindo Ferry has taken neccessary measures and the recommended safety guidelines and protocols.
b) At Sindo Ferry, Safety refers to not just fighting the Covid19 but also ferry maintenance. Some of you have been with us since 1999 and have probably fought SARS with us in 2003. With your support, we have won the battle. This time round, let's work hand in hand in fighting Covid19 and win the battle again.
 
 
5. How will I know if I'm on the same ferry with an infected person?
 
a) Sindo Ferry is working closely with the local authorities, such as Singapore's Ministry of Health (MOH) to prevent the risk of any virus spread inside the ferries.
b) Passengers who are believed to be of close contact with any confirmed patient will be contacted bby Singapore's Ministry of Healthy (MOH) and local authorities. Therefore, Sindo Ferry has started collecting passenger contact information upon check-in at our counter, in case if it is needed. 

 

Travel Advisories and Restrictions - Border Control Measures

 

Before Entering Singapore

Singapore Residents (Singapore Residents & Permanent Residents)

All residents returning to Singapore are welcomed to return to Singapore. However, you are required to submit a health declaration form via the SG Arrival Card E-service within 3 days prior to your arrival. Please click here to access the E-Card.

Residents returning from Indonesia will be issued a Stay Home Notice (SHN) upon granted entry to SIngapore.

Before the end of your SHN, a COVID-19 test will be scheduled. You will receive notification via SMS, through the SDF or via a call. The appointment details will be informed to you at least one day prior to the test. Results will be made known to you before the end of your SHN.

For more information regarding SHN, please click here.

 

Long Term Pass/ In-Principle Approval Holders

All Long Term Pass and In-Principle Approval (IPA) holders must obtain a permission from relevant agencies before travelling to Singapore.

Please click here to check for the relevant agency for your pass type.

An approval letter of entry will be issued to you in the case where permission is granted. Please bring it with you and show if to the ferry counter staff and ICA officer at the checkpoint upon arriving in Singapore.

You are required to submit a health declaration form via the SG Arrival Card E-service within 3 days prior to your arrival. Please click here to access the E-Card. All LTP/IPA Holders returning from Indonesia will be issued a Stay Home Notice (SHN) upon granted entry to SIngapore. For more information regarding SHN, please click here.

Travellers who enter Singapore with a valid SafeTravel Pass will be exempted from the SHN requirement and subjected to COVID-19 swab test post arrival in Singapore.

 

Short-Term Visitors

You will not be granted entry to SIngapore unless you are a valid SafeTravel Pass Holder or visitors with approval letter of entry from the relevant agency in Singapore

For more information regarding SafeTravel, please visit their website here.

If you are a spouse or child(ren) or Singapore residents ( Singaporeans and PR ) who need to visit Singapore due to extenuating circumstances, you may click here to submit an entry application to Singapore.

You are required to submit a health declaration form via the SG Arrival Card E-service within 3 days prior to your arrival. Please click here to access the E-Card. All short-term visitors from Indonesia will be issued a Stay Home Notice (SHN) upon granted entry to SIngapore. For more information regarding SHN, please click here.

 

For more information, you may want to visit their website.

 

Entering Singapore

 

What to Expect at Singapore’s Immigration Counters

Upon arrival, you will be issued a SHN (where applicable) during immigration clearance. 

Please prepare and present the following documents as well, to ensure a smoother clearance:

  • Travel documents such as passport that is valid for at least 6 months
  • Approval Letter of Entry from relevant authority (if applicable)
  • SG Arrival Card acknowledgement email
  • SafeTravel Pass/ Periodic Commuting Arrangment Pass (if applicable)
  • Long Term pass (IPA) Letter (if applicable)
  • Valid Singapore visa (if applicable)

For more information regarding SHN, please click here.

 

 

If you need more information, please send your enquiry through our online form, or get in touch with us.